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On Side Restoration Services

Updated 2026-08-12 · 5,662 reviewed · 113 listed · Scored from 47 Google reviews · How we rank ›

3.4(47) 59 composite score See reviews on Google ✓ Google-verified
Hoarding CleanupBiohazard & Trauma Cleanup
On Side Restoration Services
Services
Hoarding Cleanup, Biohazard & Trauma Cleanup
Reviews
47

What recent reviews say

When Curtis, Tyler, Jerry, or Ernesto lead jobs, customers report timely updates, skilled work, and genuine follow-up. But many others endure multi-month delays, rotating crews with unclear accountability, lost or damaged belongings kept at an unlocked Barrie facility, and reconstruction left unfinished after initial damage mitigation. A household waited over a year for promised rebuild with no progress; another had belongings stored with no secure address given.

Insurance work seems most problematic: multiple reviews cite internal communication failures, subcontractors subcontracting again, and staff departures that reset projects to zero. Staff credentials vary visibly. Praise and disaster often hinge on which crew is assigned, not consistent process.

Praised for
  • responsive project leads
  • skilled trades (when assigned)
  • clear communication with engaged staff
  • professional cleanup post-work
Watch-outs
  • severe project delays (months to years)
  • poor crew coordination and subcontracting chains
  • belongings misplaced or mishandled
  • staff turnover breaks continuity
  • property damage during work
  • abandoned projects
responsive-communicationthorough-cleanuppunctualpoor-communicationleft-mess-behinddamaged-propertyrushed-jobunprofessional-crewreliable-scheduling
Think twice if: If insured reconstruction is needed, request project lead assignment up front; lengthy delays and crew turnover are common. Belongings storage address and security not reliably documented.

Strengths

  • Named leads (Curtis, Tyler, Ernesto) deliver consistent communication
  • Final crews sometimes solve long-stalled projects
  • Initial mitigation work often praised by customers

Worth knowing

  • Curtis praised for timely photo updates and problem-solving across multiple reviews
  • Tyler and Ernesto named for going above-and-beyond on basement work
  • Belongings stored at Barrie facility, not always at secure external unit; address withheld from at least one customer
  • 15-month rebuild stalled after tear-out; second flood (April 2026) left project untouched for 10 weeks
  • Staff turnover cited multiple times; customers restarted communication with new staff three or more times
  • Quebec RBQ license 5768-1322-01 held (website claim)
  • Subcontracting chains created accountability gaps; one sunroom quote off by ~$20,000

What reviews say by service

Biohazard & Trauma Cleanup
Asbestos tile removal crew praised as phenomenal; otherwise limited evidence.
Hoarding Cleanup
No reviews directly address hoarding cleanup.

How it compares

  • Rated 3.4 against a 4.73 average across the 106 hoarding cleanup businesses listed here.
  • Has more Google reviews than 58% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 24
Review volume 73
Review recency 100
Review sentiment 43
Profile completeness 100
Verification 30

Rating breakdown

5
27
4
1
3
0
2
1
1
18

Common questions

What happens to my belongings during water damage cleanup?
Your items are inventoried and moved. However, storage location and security are not consistently documented. One customer was not given a physical address for months; belongings were later found in an unlocked corner of the Barrie facility, not a secure unit.
How long do insurance water damage projects usually take?
Timelines vary widely. Multiple reviewers report months-long delays and project abandonment. One rebuild took over 15 months from tear-out (October 2025) with no restart by summer 2026; another condo repair lasted 10 months for what should have been quick work.
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Last updated 2026-08-12