Most recent reviews praise thorough work and professional crew, but two recent complaints highlight billing confusion and quality gaps. One customer was quoted $300, charged $400 with no explanation. Another was promised $50/hr for 2-5 hours but invoiced for 6 hours with undisclosed multi-cleaner charges; company refused to adjust despite acknowledged errors.
Based on limited recent reviews, so treat this as low-confidence.
Recent shift: Recent billing disputes (past 4 months) after a long streak of five-star reviews (all from a year ago) suggest a possible operational or communication shift.
JunkGone arrives promptly, charges fairly, and cleans thoroughly. Most jobs finish faster than expected. Eric the owner leads hands-on work. Two older complaints note missed callbacks and poor phone manners; current reviews show consistent, reliable service across junk removal and unexpected obstacles like hornets nests.
Staff arrive on schedule and clean systematically, with team members like Awais and Muhammed earning repeat mentions. Reviewers value photo documentation and completion speed (one 5000 sq ft house in a day). One reviewer found floors inadequately cleaned and pricing misaligned with results, though this stands alone among dozens of five-star accounts. The service appeals to Airbnb hosts, estate cleanouts, and people relocating across Essex County. Crystal Clear operates across Windsor, Chatham, Amherstburg, and Lakeshore. Their website lists residential, commercial, move-in/out, carpet, and post-construction services. Pricing remains unmarked in public reviews; one person called the rate reasonable despite the single complaint of overcharge.
Reviewers consistently report same-day or next-day appointments, teams that work quickly without waste motion, and staff who treat properties and belongings with care. Carter, Adrian, and Billy are named most often as the core crew; they and their teammates finish jobs in minutes, sweep up afterward, and maintain a friendly, professional tone even on difficult removal tasks. The business has earned 4.9 stars across 260 reviews, with 96% five-star ratings. Fair pricing, clear communication before and during jobs, and repeated customer loyalty stand out in feedback. No significant complaints appear in recent reviews.
Last updated 2026-08-12