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ServiceMaster Restore of Kingston

Updated 2026-08-12 · 5,662 reviewed · 113 listed · Scored from 63 Google reviews · How we rank ›

4.7(63) 82 composite score See reviews on Google ✓ Google-verified
Biohazard & Trauma CleanupHoarding CleanupCompassionate / Discreet Service24/7 Emergency Response
ServiceMaster Restore of Kingston
Services
Biohazard & Trauma Cleanup, Hoarding Cleanup, Compassionate / Discreet Service
Reviews
63

What recent reviews say

Most reviews praise fast response, hands-on care during crises, and detailed restoration work. Named staff like Noel, Dwain, and Amy earned specific recognition for professionalism and attentiveness. Two complaints cite poor mid-job communication and multi-month delays, suggesting scheduling can slip once work is underway.

Praised for
  • quick response times
  • empathetic and reassuring communication
  • thorough cleanup and restoration
  • careful handling of belongings
  • professional crew with strong work ethic
Watch-outs
  • communication lapses mid-project
  • significant delays and timeline overruns
punctualthorough-cleanupresponsive-communicationrespectful-of-belongingscompassionatehandled-sensitivelyodor-elimination-effective
Best for: Homeowners needing quick response to water damage, fire, or emergency restoration in Kingston and surrounds.
Think twice if: Projects requiring strict timeline adherence; two reviewers reported multi-month delays despite initial responsiveness.

Strengths

  • IICRC-certified technicians
  • named crew members praised for attentiveness
  • emergency-ready response
  • extensive service area from Kaladar to Gananoque

Worth knowing

  • Named crew: Noel, Dwain, Chad, Myles, Chris, Sean, Shirley, Amy praised for professionalism
  • Brings in drying equipment for moisture monitoring
  • Lays carpet runners to protect belongings during work
  • IICRC-certified in fire, water, odour control, structural drying, health and safety, microbial remediation

What reviews say by service

Biohazard & Trauma Cleanup
Pigeon droppings cleanup praised for professionalism and work ethic; sewer line backup remediation handled competently.
24/7 Emergency Response
Quick initial response to water leaks, fires, and sewer backups; one reviewer noted they are on call for emergencies.
Compassionate / Discreet Service
Reviewers describe sincere empathy, reassurance during crises, careful handling of belongings, and thoughtful service.

How it compares

  • Rated 4.7 against a 4.65 average across the 34 biohazard & trauma cleanup businesses listed here.
  • Has more Google reviews than 68% of the businesses in this directory.

How we scored this

Scoring Method
Star rating 81
Review volume 78
Review recency 100
Review sentiment 70
Profile completeness 100
Verification 30

Rating breakdown

5
57
4
1
3
0
2
1
1
4

Common questions

Do you operate 24/7 for emergencies?
Yes, according to their website and one reviewer mentioning they are on call for emergencies.
Are your technicians certified?
The business claims IICRC certifications in fire and smoke restoration, water damage restoration, odour control, structural drying, health and safety, and microbial remediation.
What areas do you serve?
Their website lists Kingston, Gananoque, Sharbot Lake, Deseronto, Kaladar, and areas west to Deseronto and east to Gananoque.
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Last updated 2026-08-12